Frequently Asked Questions

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Pick True Fresh is Tanzania’s newest online grocery store, offering fresh produce, pantry staples, bakery items, and more—delivered straight to your doorstep.
We source directly from trusted local farmers, markets, and suppliers to ensure top-quality, fresh groceries every time.
We currently deliver across Dar es Salaam and nearby areas. Delivery zones are expanding—stay tuned or contact us to check coverage.
Orders are delivered within 24 hours. You’ll receive a notification or a call when your items are out for delivery.
We accept mobile money (M-Pesa, Mixx by Yas, Airtel Money, Halopesa, Lipa Number), bank transfer, and cash on delivery where applicable.
Simply visit our website, browse categories, add items to your cart, and proceed to checkout. It’s quick and secure!
Orders can be canceled before packing or dispatch. For issues with delivered items (damaged, expired, or incorrect), we offer exchanges only—no refunds.
Email support@picktruefresh.co.tz or call +255 759 233 787 within 24 hours of delivery with your order number, issue description, and photo evidence.
You can reach us via:
- Email: support@picktruefresh.co.tz
- Phone: +255 759 233 787
- Social Media: DM us on Instagram or Facebook
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